Terms of Service

Terms of Service

Last updated 5 August 2026

ChartRaven is operated by Giovanni Macciocu ("ChartRaven", "we", "us"), Cami Els Terrers 38, 46591 Albalat Dels Tarongers, Valencia, Spain.

These terms govern your use of ChartRaven. By creating an account or using the service, you agree to them. If you do not agree, do not use the service.

1. The service

ChartRaven provides financial charting, a market screener, technical indicators, and AI-generated technical analysis. Features available to you depend on your subscription plan. We may change, add, or remove features over time.

2. Accounts

You must be at least 18 and provide accurate information. You are responsible for activity under your account and for keeping access to it secure. Do not share your account.

3. Not investment advice

ChartRaven is an information and analysis tool. Nothing it produces is investment, financial, legal, or tax advice, and nothing it produces is a recommendation to buy, sell, or hold any security.

We are not a broker, dealer, investment adviser, or financial institution. Trading carries risk, including total loss of capital. Past performance does not indicate future results. All trading decisions are yours alone, and you are solely responsible for their outcome. Seek a qualified professional before acting on anything you see here.

4. Subscriptions and billing

  • Paid plans are billed in advance on a recurring monthly basis through Stripe.
  • Subscriptions renew automatically until cancelled. Cancelling stops the next renewal; your plan stays active until the end of the period you have already paid for.
  • You may request a refund of a payment within 14 calendar days of that payment being taken. Ask through our contact form and we will refund it in full.
  • Outside that window, fees are non-refundable for partial periods.
  • We may change prices with notice. Changes take effect at your next renewal, and you may cancel before then.
  • If a payment fails, we may suspend or downgrade your access until the balance is settled.

5. Market data

Market data is supplied by third-party providers. It may be delayed, incomplete, or inaccurate, and it is licensed to you for your own personal, non-commercial use only. You may not redistribute, resell, or republish it. We do not warrant the accuracy, completeness, or timeliness of any market data and are not liable for reliance on it.

6. AI-generated analysis

AI output is generated by statistical models and can be wrong, incomplete, or misleading. It is not reviewed by a human before you see it, it is not a recommendation, and it must not be treated as a substitute for your own research and judgement. Verify anything you intend to act on.

7. Acceptable use

You agree not to:

  • Scrape, mirror, or bulk-extract data or content from the service.
  • Resell, sublicense, or provide the service to third parties.
  • Circumvent plan limits, authentication, rate limits, or other technical restrictions.
  • Interfere with, overload, or disrupt the service or its infrastructure.
  • Reverse engineer the service except to the extent that restriction is unenforceable.
  • Use the service unlawfully or to infringe anyone's rights.

8. Your content

Watchlists, layouts, and other configuration you create remain yours. You grant us the licence needed to store and process them in order to provide the service.

9. Our intellectual property

The service, including its software, interface, and branding, belongs to us and our licensors. Your subscription grants a limited, non-exclusive, non-transferable right to use it, and nothing more.

10. Termination

You may stop using the service and cancel at any time. We may suspend or terminate your account for breach of these terms, non-payment, or where required by law. On termination your right to use the service ends immediately.

11. Disclaimers and liability

The service is provided "as is" and "as available", without warranties of any kind to the fullest extent the law allows. We do not warrant that it will be uninterrupted, error-free, or that any analysis it produces will be accurate.

To the fullest extent permitted by law, we are not liable for lost profits, lost trading opportunities, trading losses, lost data, or any indirect or consequential damages. Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose. Nothing here excludes liability that cannot lawfully be excluded.

12. Changes to these terms

We may update these terms. The "last updated" date above will change, and continued use after an update means you accept the revised terms.

13. Governing law

These terms are governed by the laws of Spain, and the courts of Valencia have jurisdiction, without prejudice to any mandatory consumer protections available to you where you live — including your right, as a consumer, to bring proceedings in the courts of your own country of residence.

14. Contact

Questions about these terms, or a refund request under §4: use our contact form, or write to Giovanni Macciocu, Cami Els Terrers 38, 46591 Albalat Dels Tarongers, Valencia, Spain.